How can I make a purchase on the Moi Style website?
Simple. Choose the products you like and would like to buy. Then add these products to your cart and click to checkout. You will be shown a form to fill out. We need data for a successful purchase and delivery of products. The system will guide you to the payment method, where you choose the way you want to pay. Make the purchase and confirmation will be waiting for you at your e-mail address.
In this case, contact us as soon as possible at our e-mail address firstname.lastname@example.org and we will solve the problem together.
Do you also ship outside the borders of Slovenia?
Yes, we ship our products worldwide. However, there may be additional shipping charges due to customs or taxes. Of course, we will inform you about this before we send the package.
How can I return a product if I am not satisfied with it?
- n the case of contracts concluded at a distance, the consumer (according to Article 43 of the ZVPot) has the right to notify the company by email (email@example.com) within 30 days that he withdraws from the contract, without having to give a reason for your decision. The return of the received goods to the company within the withdrawal period is considered a notice of withdrawal from the contract.
- The consumer must return the goods to the company no later than 30 days after the notification of withdrawal from the order. The consumer returns the goods to the address: Tina Krajnc s.p., Slovenska ulica 13, 2000 Maribor, Slovenia. After receiving the goods, the company returns all payments made to the consumer in accordance with the law. The only cost charged to the consumer in connection with the cancellation of the order is the direct cost of returning the goods.
- The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer.
- When returning the goods, the consumer also sends the invoice for the goods and personal data and the transaction account to which he wishes to receive the returned payment. We will refund the payment within 15 days of receiving the notice of withdrawal from the contract.
- In case of withdrawal from the contract where a promotional code or discount code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user’s TRR, and the promotional code is also returned to the user in the form of a new code. In case of withdrawal from the contract, the gift voucher is considered as a means of payment and returned to the user as a gift voucher.
How and where do you make Moi Style products?
We manufacture our wooden products near Maribor. We mainly use wood obtained from our farm. We carefully select only the best quality wood and fabrics. All our products are handmade and of high quality. Also, each product is unique.
Are your products more sensitive because they are natural?
Our products are made from the highest quality materials. We also carefully inspect and process each piece of wood. However, we must not forget that wood is just wood. Wood lives and breathes. We cannot treat our products in the same way as, for example, plastic or metal ones. Diligence is required.
Is the wooden bow comfortable?
Yes, a wooden bow tie is worn just like any normal fabric bow tie. The only difference is that every bowtie is unique due to the wood and different structures in the wood, which is impossible to achieve with fabric bowties.
Does the wooden bow tie adapt to every neck?
The bowtie can be adjusted to the size of the neck. They are made according to the standard and do not differ from fabric bow ties. For children’s or women’s bow ties, we contact you and ask for the desired size.
How can I return a product?
We will be happy if you contact us at our e-mail address firstname.lastname@example.org. We will agree on the method of return and the possibility of exchange or refund.
Which payment methods are possible?
You can pay for the order using the UPN form, cash on delivery to the postman or via paypal. A copy of a correctly completed UPN form:
What types of wood do you use?
We use Slovenian wood for the production of products. It is very important to us that all products are made from Slovenian wood. We use oak, walnut, and olive wood for butterflies.
What fabric are you using?
We use cotton and silk, and on request we can make a bowtie with your goods that you send or deliver to us.
Do you make bow ties to my liking?
Of course. You can choose any fabric or design. We also engrave an inscription or logo. We will be happy if you contact us at our e-mail address email@example.com and entrust us with your wishes.
Can I have the bowtie wrapped as a gift?
Yes, if desired, we can pack the bowtie in a box, which is suitable both for a gift and for later keeping the bowtie in the closet.